(New Grad) Customer Solutions Engineer

tl;dr we’re hiring a smart generalist (must be a new grad, graduating in Dec 2025 or June 2026, with <1 YoE) to become an expert on our product and lead both sales demos and customer implementations. You’ll guide customers through their Agave journey, from technical sales support to hands-on onboarding, project management, and post go-live support. This is a unique opportunity to learn a complex b2b product, build long-term relationships with customers, drive sales growth, work closely with engineers, and join a fast-growing team going from $Xm to $XXm in revenue. You will report directly to our co-founder/CEO.

Note: no need to have construction/finance experience. No need to have technical skills, although clear ability to learn quickly through intensive training is critical (see below).

Why are we hiring this role?

• We grew our customer count 18x YoY. We’re closing and onboarding 5-8 new customers per week. We simply can’t manage this pace going forward with our current headcount.
• By hiring for this role, we will expand our capacity to run more sales demos and onboard more customers in a shorter period. This will enable us to sign more customers faster and release a constraint holding us back from hitting our aggressive growth goals this year.
• You will wear many hats in addition to leading customer implementations, including:
  • Sales Engineer: you’ll serve as the technical expert in early sales conversations — leading demos with prospective customers and guiding them through how Agave will solve their specific pain points.
  • Solutions Engineer: you’ll understand our customer’s needs and configure our tool so it integrates seamlessly with their systems of record (e.g. ERP). You’ll be forced to get scrappy, creative, and technical to figure out solutions to unexpected needs and to troubleshoot quirks that arise.
  • Product Manager: you’ll work 1:1 with our customers and observe implicit and explicit feedback they provide when using our product. You’ll capture that input, synthesize it, and work with our engineering team to prioritize improvements that make our implementations faster and easier.
  • Customer Success: you’ll build deep relationships with our customers and manage renewal cycles, expansions, and support escalations to ensure they remain happy with our product.

Responsibilities

• Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert:
  • Lead discovery and product demos with prospects; guide them through how Agave works
  • Answer technical questions and position our product in the context of their systems
  • Qualify fit, identify blockers, and advise on implementation details
  • Create customer-facing collateral (e.g. videos, product FAQs)
  • Maintain and update demo materials for our teams to use in pre-sales
• Customer Onboarding — own customer onboardings end-to-end (alongside other teammates):
  • Lead customers from sales handoff to full implementation efficiently, working with them 1:1
  • Be their primary point of contact and assume full accountability for their onboarding
  • Understand their goals and configure our product to meet their specific needs
  • Train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)
  • Create and maintain comprehensive docs for implementation best practices and FAQs
  • Build strong customer relationships and long-term loyalty
  • Identify churn risks and upsell opportunities
• Project Management — project-manage each customer’s implementation; manage many at once:
  • Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps
  • Troubleshoot issues that arise, working with our product and engineering teams if new features are needed
  • Proactively identify and escalate implementation risks; work with cofounders to solve them
  • Identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap
  • Work with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems
• Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers:
  • Understand the variations in our current processes and key gaps that hinder onboarding
  • Create a standardized and scalable process that works for hundreds of customers
  • Create customer education materials (e.g. demo videos) to reduce manual effort required by us
  • Work with product/engineering to build features that improve customer onboardings
  • Define + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines

What we look for

• Must have:
  • Graduating in December 2025 or June 2026
  • Experience in a customer-facing role/internship (e.g. customer-facing role at a startup, top consulting firm, etc.)
  • Aptitude or demonstrated skill in these areas:
    • Structured troubleshooting: knowing how to debug issues in software in a structured, methodical way
    • Systems thinking: understanding concepts like data types, functional modules, system constraints, and data inter-dependencies
    • Context-specific communication: producing crisp, customer-safe updates with facts, next steps, and timelines, that pivot context based on audience (e.g. customer CFOs vs. internal engineers)
• Nice to have:
  • Familiarity with the construction industry
  • Experience with accounting concepts
  • Experience working with APIs, SQL, Postman, or similar tools
• No need to have:
  • Experience with Construction or at B2B SaaS/dev tools companies
• Key traits:
  • Project Management: you have elite project management and organization skills; you can manage many customer implementations (e.g. 15+) at once and are extremely detail oriented
  • Customer-Facing: you are excellent with people; you have a high degree of empathy, patience, and relatability that makes building relationships and rapport with our customers easy
  • Energized by People: you will work 1:1 with customers on Zoom most of your day; you are energized by building relationships and helping customers accomplish their goals
  • Process Oriented: you will work with many similar users doing similar things; you love thinking about how to make good processes even better
  • Curious: no construction experience required, but you should be able to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting